Return & Refund Information and Conditions of Sale
Updated 6/1/2020
In the unfortunate event that you would need to return your modem or antenna back to Wahoo Internet. we have made it extremely simple to return the equipment to the following address listed below:
You must include all equipment in the original packaging!
RETURN ADDRESS FOR ALL PACKAGES:
Returns
Wahoo Internet Return
801 K Ave Suite 2
Plano TX 75074
Refunds:
If you are not completely satisfied with your order, Wahoo Internet offers a 14-day service cancellation policy during which you may request a stop of service by contacting customer support at 1.888.407.3159. Start-up customers working with tech support may be given an extension up to 30 days. If returning after 14 days the return must included the tech support ticket number from your customer portal. Customers meeting the guidelines will be given a 100% refund (less shipping charges).
However, if the Wahoo Internet procedures are not followed you may incur a reduced refund or no refund at all.
Important product returns procedures and exceptions:
Return shipping costs are the responsibility of the customer.
In the unlikely event that an item is missing from your order or the order is in any way damaged/incomplete, you must report the issue to us within 5 days. Wahoo Internet is NOT obligated to replace missing/damaged items if they are not reported within 5 days.
Shipping charges are NOT refundable.
In the event that your package has to be redirected by FedEx/UPS after it has shipped due to customer error or request (e.g. you entered an incorrect address when placing the order OR you simply decide you want it delivered to an alternate location once it’s already in transit), you will automatically be charged a $12 redirect fee.
Exceptions:
The original product(s) must be returned in otherwise new condition with ALL original materials (original packaging, manuals and accessories). All returned items will be inspected upon receipt at our warehouse, and if the product(s) is scratched, dirty, missing packaging/parts or in otherwise used condition your total refund will be decreased or denied.
You MUST contact us via support email before returning an order – if you return products without contacting Wahoo Internet for an RMA there will be an automatic 20% restocking fee that is applicable to all items being returned for a refund.
We are NOT obligated to offer full or partial refunds for returns WITHOUT an RMA number.
Any refused shipments will incur a 20% restocking fee plus the cost of return shipping.
If you are returning a product that came with free accessories, you must return the free accessories as well. If you fail to return the accompanying free accessories, your refund will be reduced or you will be charged our regular sale price for the free items.
By purchasing from our web site you acknowledge that you have read and agree to all terms and conditions on our site.
If you have already ordered from Wahoo Internet and need technical support, please do not hesitate to call our 24/7 tech support line 1-866-771-5811 or email us at support@waoointernet.com. We are proud to provide excellent technical support and would be happy to assist you!